Privacy policy

1. Data controller

The data controller is SoftCode Piotr Nowacki, NIP: 6482058477, address: Górnicza 67c, 42-600 Tarnowskie Góry, Polska, operating the website available at https://softcode-ai.pl.

Privacy-related enquiries can be sent to biuro@softcode-ai.pl.

2. Data we may process

Depending on how you use the website or our services, we may process the following categories of data:

• contact details such as name, company name, email address and phone number,
• information provided in contact forms, emails or business conversations,
• technical website data such as IP address, browser information, operating system and basic technical logs,
• project information needed to prepare an offer, design a solution, deliver a web application, integration or technical support,
• configuration and technical data shared for the purpose of connecting client systems,
• data available through external APIs only when the client explicitly authorises such integration.

3. Purposes of processing

• responding to enquiries sent by form, email or another contact channel,
• preparing offers and communicating before a project starts,
• designing and delivering websites, web applications, operational panels, integrations and intelligent business features,
• maintaining system security, stability and technical diagnostics,
• analysing technical logs and improving services,
• meeting legal, accounting or tax obligations where applicable.

4. Legal grounds

• consent, where data is provided voluntarily,
• steps taken before entering into a contract or performance of a contract,
• legitimate interest, including communication, system security, troubleshooting, service development and claim protection,
• legal obligations, where applicable law requires certain data to be stored.

5. API integrations

As part of client projects, we may connect client systems with external tools such as e-commerce platforms, CRM systems, communication tools, advertising tools, payment systems, warehouse systems, courier systems or social media platforms.

Data from such integrations is processed only within the scope required to provide the agreed service. We do not use integration data for unrelated purposes or for other clients.

6. TikTok Business API and social platforms

If a business client authorises our application to use TikTok Business API or another social platform API, we process only the data required for the agreed workflow.

This may include information about the authorised business account, comments, messages, LIVE-related data, content metadata, reporting data, campaign data or other data made available by the API within the permissions accepted by the client.

We do not scrape public TikTok data, resell platform data, share it with unauthorised parties or access accounts without the explicit authorisation of the account owner.

7. Recipients and service providers

Data may be processed by technical or organisational service providers only where necessary to operate the website, provide infrastructure or deliver a client project.

• hosting, server infrastructure and email service providers,
• providers of APIs, monitoring, technical analytics or infrastructure tools,
• systems and services that the client chooses to connect,
• accounting, legal or administrative providers where required by law.

8. Retention period

Data is stored for as long as necessary for the purpose for which it was collected. It may then be retained where required by law or where needed to secure possible claims.

Integration and technical project data is stored only as long as needed for service delivery, maintenance, security, diagnostics or the agreed client workflow.

9. Your rights

Where applicable, you have the right to access your data, request rectification, deletion, restriction of processing, object to processing, request data portability and withdraw consent.

To exercise these rights, contact us at biuro@softcode-ai.pl.

10. Cookies and technical data

The website may use cookies or similar technologies to provide core functionality, support technical stability and analyse basic website usage.

Non-essential analytics and marketing cookies are used only with consent. You can manage cookies through your browser settings or the cookie notice displayed on the website.

11. Updates to this policy

This privacy policy may be updated when services, technologies, integrations or legal requirements change. The current version is always available on this page.